Jim Cramer Is Optimistic About Salesforce (CRM) & Agentics - Yahoo Finance

Wall Street is bullish on Salesforce again. That's mostly a story for shareholders — not for you.

Jim Cramer and TD Cowen are talking up Salesforce's stock, pointing to its push into "agentics" — AI agents that supposedly automate sales and service workflows inside the platform. The optimism is real. The stock moved. Enterprise software analysts are excited.

Here's what that actually means if you're running ops at a mid-market company: Salesforce is doubling down on complexity. More AI features layered on top of an already expensive, consultant-dependent platform. More capabilities you'll pay for but won't be able to configure yourself without a certified partner charging $250/hour.

You've probably already been through one Salesforce implementation that didn't deliver what was promised. The pitch was always "it can do anything." The reality was months of customization work, a bill that kept growing, and a system your team still routes around with spreadsheets. Adding AI agents to that equation doesn't fix the foundation.

When a CRM vendor is busy impressing Wall Street, your workflow problems aren't on their roadmap.

#CRM #SalesOperations #MidMarket #SalesforceAlternative #RevOps

Original Source

... CRM) is one of the stocks discussed by Jim Cramer. TD Cowen discussed enterprise software firm Salesforce Inc. (NYSE:CRM)'s shares on May 22nd. It ...