Microsoft Dynamics Partner Roundup: Agentic AI platform; New CEO; Higher-ed win

The Microsoft Dynamics ecosystem just got another AI layer bolted on top of it.

Netomi — an agentic AI platform — is now Azure-native and available through the Microsoft Marketplace, which means it plugs into Dynamics 365 without a separate procurement nightmare. The pitch is that AI agents handle customer interactions autonomously, not just suggest the next action for a rep to approve.

Here's what that actually means if you're running ops on Dynamics: more capability on paper, more configuration work in practice. Every one of these partner add-ons sounds clean in the announcement and gets complicated fast once your actual data, your actual workflows, and your actual team get involved. You're not buying a finished thing — you're buying potential that still needs to be shaped.

If you've already spent real money trying to make Dynamics fit your business and it still fights you on the basics, an AI layer sitting on top of the same rigid foundation isn't the fix. The foundation is the problem.

Shiny add-ons don't fix a CRM that was never built around how your team actually works.

#CRM #MicrosoftDynamics #SalesOps #RevOps #MidMarket

Original Source

... CRM, and is available through the Microsoft Marketplace. For Microsoft customers, Netomi runs as an Azure-native agentic AI platform that allows ...